CX Systems Architect (CRM Administrator) - Remote

  CX Systems Architect (CRM Administrator)  The Mission  We are seeking a CX Systems Architect to serve as the strategic bridge between high-level business goals and technical execution.

In this role, you aren’t just managing settings; you are designing the digital blueprint for the modern customer experience.

You will lead the design, configuration, and optimization of CRM environments (primarily Zendesk ) to ensure they are intuitive, scalable, and high-performing.  The ideal candidate is a Front-End Power User —a systems thinker who can take a partner’s fragmented business process and translate it into a sleek, automated workflow.

You are the bilingual expert who speaks Customer Success to stakeholders and Logic & Requirements to Product/Dev teams.  Key Responsibilities  ● Solution Architecture:

• Lead discovery sessions with partners to map customer journeys and translate c...