CX Team Leader - Fixed-Term-Contract

About The Role

Job Title: Customer Experience team Leader - FTC
Salary: Up to £35,000 plus bonus
Location: Hook (Office based)
Working Hours: Monday - Friday, 37.5 hours per week (Shift Patterns 08:00 - 16:15 and 09:45 - 18:00, alternating weeks)
Job Status: Fixed-Term-Contract (12 months)

At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90‑day warranty on all cars...). Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff‑free car servicing at over 100 locations across the country.

What you’ll be working on

• Provide guidance, support, and direction to the team to ensure Tier 1 and Tier 2 KPI’s are achieved and within SLA’s
• This role will be responsible for all support activities during the customer purchase j...