CX Transformation Analyst: AI‑Led Digital CX (Onsite Taguig)

A leading global BPO company is seeking a Business Analyst who will partner with stakeholders to drive digital initiatives and enhance customer service strategies. Ideal candidates will have a Bachelor’s degree in a relevant field and 3-5 years of experience in the Customer Service domain. Strong communication and experience with ServiceNow and Genesys AI are essential. This is a full-time onsite role located in Taguig, offering a competitive salary and benefits including performance bonuses and health insurance.
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