De-escalation Specialist - Ecs Customer Escalation Team

Requisition ID:
Work Area: Software-Design and Development
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T2
Hiring Manager: C. Franklin Cairns
Recruiter Name: Thais Nadim
Additional Locations:
**Please submit your CV in English. Only CVs in English will proceed in the process.**
*** This is a hybrid-work opportunity and will only consider people already based in São Leopoldo/RS. You'll be required to go 3 times a week in SAP's office in São Leopoldo. **
SAP Enterprise Cloud Services (ECS) Customer Escalation team is part of the ECS Global Customer Engagement organization. This team is responsible for Critical Incident and Customer Management, as well as the proactive safeguarding of the top strategic SAP ECS (Enterprise Cloud Services) accounts globally. The team focuses on end-to-end customer satisfaction and retention, acts as an official input channel to ECS Delivery for the prioritization of ...