Opportunity Description
Workforce Services Senior Analyst
Return to Office Setup: Return to Office
Responsibilities
- Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
- Develop and ensure integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
- Ensure Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
- Extract, manipulate and present data from WFM application/manual platform, and maximize benefits from WFM application by utilizing the full functionality.
- Manage internal and external audits with processes and controls in place.
- Conduct monthly coaching and performance feedback to direct reports.
- Project Shift Schedule: Rotation Shift
- Project Rest Day: Rotation Off
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