Debt Management and Recovery Officer (Female) | Marrakech (Morocco)

The Debt Recovery Officer's main mission is to ensure the management, follow-up, and security of financial flows related to customer accounts. They ensure compliance with payment deadlines, contribute to the optimization of debt recovery, and actively participate in the company's good financial health.

In this role, they are responsible for:

- Managing a portfolio of clients and regularly monitoring their accounts.

- Checking incoming payments and ensuring the compliance of received payments.

- Identifying late payments and implementing the necessary actions for their resolution.

- Making follow-up calls by phone, mail, or email, with a focus on efficiency and courtesy.

- Negotiating, when appropriate, payment plans suited to each client's situation.

- Preparing dispute files and following up ...