Delivery Leader – Healthcare Contact Center

Delivery Leader – Healthcare Contact Center

We are looking for an accomplished Delivery Leader to drive large-scale US Healthcare Contact Center Operations for a leading global organization.

This is a strategic leadership role for professionals with deep expertise in US Healthcare Payer Operations , client management, operational excellence, and business transformation.

Key Requirements:

• 18+ years of experience in the US Healthcare BPO industry
• 10+ years of leadership experience in Healthcare Contact Center Operations
• Proven expertise in Member Services, Provider Services, Eligibility, Enrollment, and Claims Operations
• Experience managing 200–400+ FTEs across multiple lines of business
• Strong exposure to client stakeholder management , SLA/KPI governance, and operational excellence
• Demonstrated success ...