Delivery Program Lead - CCaaS & Customer Experience

A leading telecommunications consultancy is seeking a skilled Program Manager, Delivery - CCaaS to lead contact center technology programs in Calgary. This role involves managing end-to-end delivery, program governance, and cross-functional teams while ensuring effective communication with stakeholders. The ideal candidate has 7+ years of experience in software development, particularly with contact center solutions, and exhibits strong project management skills. Excellent financial acumen and familiarity with AI tools are also essential. A competitive compensation package is offered with flexibility for hybrid or remote work.
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