Department Manager - Business Process Digitalization and TQM

The Department Manager of Business Process Digitalization and TQM will support the Senior Manager in driving enterprise-wide initiatives focused on operational excellence, process optimization, digital transformation and quality governance. This role is responsible for the hands-on implementation of Digitalization, Lean Six Sigma methodologies and TQM principles, particularly within FMCG or retail supply chain environments. The position is pivotal in bridging the gap between digital strategy and frontline execution to ensure a seamless, efficient, and customer-centric O2O (Online-to-Offline) operation.

Key Responsibilities

Process Digitization & Execution

• Execute end-to-end digitization of store and back-store processes to enhance O2O fulfillment speed and accuracy.
• Monitor and analyze process workflows to identify opp...