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Department Manager

Shoppers Stop

Mumbai, Maharashtra, India Full-time June 02, 2026
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Opportunity Description

JOB DESCRIPTION

Role: Department Manager

Reporting To: Unit Head

People Reporting To DM: Customer Care Associates

Qualification: Graduate/MBA/PGDBM

Experience: Min.2year Managerial experience

Location-Mumbai

Key Deliverables

Achievement of Budgeted Plan

- Works out action plans/tactics to match requirement

Competition mapping

- Identifies parameters to track competition
- Builds resources and databases of information on an ongoing basis by networking
- Creates an index and updates it

Inventory Management

- Does process mapping for movement of stocks from receiving bay to floor
- Initiates stock-takes as per the agreed and laid down procedure
- Ensures effective displays with the objective of achieving greater number of stock turns
- Plans for perpetual inventory

Customer care/customer service

- Ensures customers are guided to enable them ...
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