Department manager: spares and services

Role Purpose

The Manager: Spares and Services is responsible for the strategic and operational leadership of the Spares and Services Department. The role ensures the efficient sourcing, warehousing, sales, delivery, and technical support of spare parts, services, field services, and refurbishments. The position plays a critical role in minimizing customer downtime, supporting sales growth, maintaining service excellence, and ensuring profitable and compliant operations.

Key Responsibilities 1. Departmental Leadership and Management Provide strategic direction and day?to?day operational leadership for the Spares and Services Department, encompassing sourcing, warehousing, sales, technical support, and field services. Lead, mentor, and manage a multidisciplinary team of 6 technical and commercial staff , driving performance, accountability, and continuous skills development. Establish departmental goals, KPIs, budgets, and performance metrics aligned with overall business object...