Deployment & Customer Support Associate — Healthcare (Mumbai)

About zMed zMed builds clinical software for hospitals — covering ICU, Operation Theatre, Emergency, and Ambulance workflows. We are growing the adoption of our newest product, zMed 3.0 , across hospitals in Mumbai, and need support to deploy and support the product at customer sites. About the Role This is a customer-facing role focused on smooth product deployment and day-to-day customer support at hospital sites. You will be the on-ground point of contact for hospitals using zMed — coordinating with hospital staff, training users, gathering issues, and making sure customers feel supported. The technical work (installation, integration, fixes) is handled by our engineering team; your job is to own the customer relationship and the process end-to-end. What You'll Do Deployment & Rollout Be the on-site representative of zMed during deployments at hospitals across Mumbai. Coordinate between hospital IT, clinical staff, biomedical engineering, and our remote engineering team. Track the d...