Deputy General Manager(DGM)

Key Responsibilities

• Strategic Leadership: Develop and implement long-term and short-term business strategies for the spa, aligning with the overall brand vision, to drive revenue growth, profitability, and market positioning as a top-tier luxury spa destination.
• Operations Oversight: Oversee all daily spa operations, including treatment delivery, guest services, appointment scheduling, inventory management, facility maintenance, and hygiene standards, ensuring seamless workflow and adherence to the highest luxury service protocols.
• Financial Management: Develop and manage annual budgets, revenue targets, and cost control measures; monitor daily sales, expenses, and key performance indicators (KPIs); analyze financial and operational data to identify opportunities for optimization and maximize ROI.
• Team Development: Lead, mentor, and motivate a high-performing team of spa therapists, estheticians, receptionists, and support st...