Deputy Operations Manager

Journeycall Ltd is a busy, vibrant customer contact centre and we currently have a vacancy for a Deputy Operations Manager to join our team.

Journeycall operate 24/7 and offer extensive training, rewarding careers, an excellent working environment and encouraged development. This position would be perfect for any business related student looking to develop their career pre-graduation.

As a Deputy Operations Manager you will oversee the day-to-day operations of the Contact Centre to ensure the smooth, efficient and profitable performance of the business in line with operational targets. In this senior support team role, you are required to regularly engage with clients and are responsible for leading and developing a multi-faceted team comprising Team Leaders, Business Planners and Learning and Development associates.

Key Responsibilities:

• Plan, coordinate, organise and imple...