Home / Careers / Deputy Senior Manager, Contact Centre Operations
H

Deputy Senior Manager, Contact Centre Operations

HKT

Hong Kong, Hong Kong, Hong Kong Full Time June 18, 2026
Apply Now

Opportunity Description

We are seeking a seasoned professional to act as the second-in-command to the Contact Centre Lead. Assist in overseeing the daily operations of all contact centre sub-units, ensuring the seamless delivery of services. The role will require the of leverage deep pension expertise to not only meet Service Level Agreements (SLAs) and efficiency targets but also to provide strategic advisory to the management team, identifying and implementing innovative solutions to elevate overall contact centre performance.

Responsibilities

  • Assist the Contact Centre Lead in directing the activities of all contact centre sub-units to ensure operational cohesion.

  • Monitor real-time and historical performance against key SLAs (e.g., average speed of answer, abandonment rate, first-call resolution, service quality scores).

  • Foster a culture of accountability, empathy, and continuous improvement within the teams.

  • Implement corrective action plans and p...
    • Full Time Top Executives

    Ready to Apply?

    Submit your application for Deputy Senior Manager, Contact Centre Operations at HKT

    Apply for this Position

    Opportunity Details

    Location Hong Kong, Hong Kong
    Country Hong Kong
    Type Full Time
    Category Top Executives
    Posted June 18, 2026
    Deadline July 28, 2026

    About HKT

    H

    HKT

    Hong Kong, Hong Kong

    Share This Opportunity