Design Experience Manager

The Design Experience Manager is responsible for defining and delivering intelligent, high-impact digital experiences across web and app, with AI embedded as a core capability across the customer lifecycle.

This role drives revenue growth, digital share expansion, customer engagement, retention, and operational efficiency through human‑centered design, experimentation, and data‑driven experience innovation.

The Experience Design Lead owns the end‑to‑end design strategy across assigned digital initiatives, translating business objectives, customer needs, and AI capabilities into seamless, intuitive, and commercially optimized digital journeys. The ideal candidate combines strong ecommerce and digital domain expertise with AI design literacy, experimentation mindset, and systems thinking—working cross‑functionally to continuously evolve the digital ecosystem into an intelligent, adaptive, and high‑performing platform.