Deskside Support Engineer (L1)

We are seeking a Deskside Support Engineer (L1) to provide hands‑on technical support to end users across hardware, operating systems, and workplace applications. This role is critical in ensuring smooth day‑to‑day IT operations by resolving user issues promptly and maintaining a high level of user satisfaction.

The ideal candidate will act as the primary point of contact for onsite IT support , handling incidents, service requests, and coordinating with internal infrastructure or application teams when necessary.

• Provide onsite and remote technical support for desktops, laptops, and workplace devices
• Diagnose and resolve hardware, operating system, and application‑related issues
• Install, configure, and maintain Windows and Mac endpoints
• Support productivity tools such as Microsoft Office, Outlook, Teams, VPN, ...