Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6

Summary

The role sits within the Endpoint and Software Configuration team, responsible for configuring staff and student devices and delivering software via self-service platforms. It supports hybrid working by agreement, with periods requiring full on-campus presence.

The post holder provides software and hardware support across campus, using expertise in operating system deployment, application packaging, deployment and lifecycle management in a large, complex environment. This includes packaging and deploying applications for Windows and macOS using Microsoft Configuration Manager, Intune, AppsAnywhere and JAMF Pro.

The role involves working closely with colleagues to ensure service reliability and providing technical guidance across IT Services. It also includes troubleshooting complex issues and packaging bespoke software using advanced configurations, such as PowerShell scripting and secure integrations, in line with University standards.

Main Dutie...