Desktop Engineer Level 1 Support Specialist

Join a leading engineering firm as a Desktop Engineer Level 1, managing hardware and software for user devices. Your role focuses on support and swift incident resolution in a dynamic IT environment.
This position requires managing incidents for desktop devices, from troubleshooting hardware and software issues to providing deskside support. You'll also be responsible for configuration management, security compliance, and user training analysis. Engaging with various IT tools will form part of your daily tasks, ensuring systems run smoothly and users receive top-notch support.
Key Responsibilities:
• Manage desktop device incidents to resolution
• Provide deskside support and IMAC services
• Maintain configuration and installation of desktop systems
• Monitor anti-virus compliance and security profiles
• Offer VIP support for critical IT issues
Requirements:
• Minimum 3-5 years of experience in desktop support
• Knowledge of Windows 7 and 11 OS imaging
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