Desktop EUC L1

Job Purpose

The Desktop Support technician is a representative at customer locations and will work closely with the team to provide the required services. The Desktop Support Technician is a physical presence service to provide second-line support at customer locations. The desktop support technician is responsible for performing tasks to agreed service levels as well as meeting customer satisfaction measures. In addition, the technician is also required to provide hands‑on and eye support for Customer/OEM Subject matter experts in diagnosing and resolving incidents with regard to network and compute devices.

Main Duties And Responsibilities

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications.
• Install, upgrade, support and troubleshoot end‑user workspace hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and conferencing equipment, and any other authorized peri...