Desktop Specialist 2

Description

• Provides day-to-day technical support to employees, installs, configures, and troubleshoots laptops, workstations, desktop systems.
• Works closely with internal IT Operations to maintain network services and infrastructure when required.
• May be called upon to participate in the development of information technology and infrastructure projects and general IT training.
• Working knowledge of ITIL including the use of service delivery systems such as Service Now.
• Strong communication skills to relate with and convey technical solutions in an understandable manner to all levels within the organization.
• As a desktop engineer, work well with teams like Infra, Info Sec, and Helpdesk Support team when required.
• Maintains and repairs computer equipment; installs, configures, and maintains computer hardware and software; performs routine and complex diagnostics.
• Repair / Replace hardware parts as and when required...