Desktop Support Technician

Job Description

**Candidates must be permanent in the Computer Associate (Software) or Computer Service Technician civil service title to apply**

Under general supervision, the Technician provides frontline technical support by troubleshooting and resolving a wide range of software, hardware, and network-related issues. Supported hardware includes desktops, laptops, printers, scanners, and mobile devices. The role requires diagnosing and resolving issues remotely through the phone, chat, and email.

Daily responsibilities include performing core help desk functions such as creating, managing, and closing service requests through a ticketing system (e.g., ServiceNow), maintaining accurate equipment inventory records, and configuring, imaging, and deploying workstations and laptops. The Technician also installs, updates, and supports commonly used applications including Microsoft Office Suite, Windows 10/11, Pulse Secure (Ivanti), Adobe Acrobat, and iManage File...