DEX Engineer

KeyResponsibilities 1. DEXPlatform Integration and Configuration Configure, optimize, and maintain integration between the DEX platform and ServiceNow ITSM platform. (Preferable experience with any of the leading DEX products like Tanium DEX, Nexthink, Nanoheal, Systrack etc.) Work with ServiceNow team to enable real-time enrichment of ServiceNow incidents with endpoint telemetry, including device performance, configuration status, and health scores powered by DEX Tool. (Through integration with ServiceNow's mid server and TaniumUI on ServiceNow) Support ServiceNow Maintenance Team on AI agent integration with DEX to facilitate natural language queries and endpoint actions via ServiceNow. Collaborate with ServiceNow team to manage automated remediation workflows initiated from the ServiceNow interface using DEX platform capabilities. Coordinate with client and ServiceNow Team for platform-level modifications or feature enhancements. Collaborate with customer and ServiceNow team to iden...