Diabetes Product Support Supervisor

Job Summary

This position reports to the Manager, Clinical Product Support and supervises the day-to-day operations of the Insulet Corporation Clinical Product Specialists (CPS). This position will be responsible for resolving escalated customer contacts, managing existing and new processes, and discovering and implementing continuous improvement opportunities through the analysis of data and project management.

Position Overview: 
This position reports to the Manager, Clinical Product Support and supervises the day-to-day operations of the Insulet Corporation Clinical Product Specialists (CPS). This position will be responsible for resolving escalated customer contacts, managing existing and new processes, and discovering and implementing continuous improvement opportunities through the analysis of data and project management.

This position interacts with Insulet Product Support Tier I and II agents, Learning and Development, and other cross functi...