Dialler Manager - Pietermaritzburg

SUMMARY:
Dialler Manager - Pietermaritzburg
Our reputable client in the legal collections industry is seeking a highly strategic and analytical Dialler Manager to join their team.

POSITION INFO:
Responsibilities: Manage and optimise dialler campaigns and agent capacity Design and execute omnichannel strategies (SMS, WhatsApp, email, voice, AI) Develop and deploy AI agents for contact flows Build real-time dashboards and track performance metrics Lead monthly performance reviews and drive KPI improvements Align contact strategies with compliance and legal requirements Integrate QA and coaching insights into agent performance Control costs by optimising contact efficiency and suppressing low-value leads Pilot innovative contact technologies and automation tools Oversee Excalibur data integration into contact workflows Enable and manage tracing strategies for hard-to-contact debtors Requirements: Proven experience managing and optimisin...