Director, Automation & Artificial Intelligence

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Description**

**Position Summary:**

We are seeking a Director of Automation & Artificial Intelligence to lead and scale our Digital Enablement capabilities across GBS Shared Services. This role is critical in driving enterprise-wide automation and AI strategy, delivering innovative solutions that enhance productivity, efficiency, and business value across Finance, Customer Operations, and other core functions.

Building on strong foundations in both Automation and AI, this leader will unify and elevate capabilities across RPA, low-code platforms, and advanced AI (including Agentic, Generative AI and Machine Learning). You will lead a multi-layered organization of managers and technical experts, ensuring scalable delivery, strong governance, and measurable business impact.

**Key Responsibilities:**

**Strategy & Leadership**
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