Director - call center (Hiring Immediately)

The Director of Service Delivery owns end-to-end performance across a complex, multi-channel contact center environment. This role is accountable for building and operating a scalable service delivery system that consistently meets SLA, quality, and cost targets.
This leader operates as both a systems builder and leadership architect, elevating manager performance, enforcing accountability, and driving consistency in a fast-paced, high-growth environment.
Success requires the ability to:

• Build and enforce a leadership operating system that drives measurable execution

• Develop leaders and scale leadership capacity across teams

• Create structure through clear processes, policies, and accountability mechanisms

• Lead through complexity while maintaining aggressive SLA and quality performance