Director, Contact Center

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO:

Vice President - Consumer Finance

POSITIONS REPORTING TO THIS POSITION:

Manager – Contact Centre

Assistant Manager – Contact Centre

KEY RELATIONSHIPS:

Consumer Finance Finance WDAP & CWSP IT

Legal & Compliance

Sales and Sales Administration teams Customer Care

PRIMARY OBJECTIVES:

At Travel and Leisure, our vision is to put t...