Director, Customer Experience & Digital Strategy

Drive digital transformation with Dilawri as a Director of Customer Experience and Digital Strategy. Lead web platforms and enhance user engagement across Canada’s largest automotive group.
In this influential role, you will oversee the strategy and execution of Dilawri’s digital customer journeys, ensuring outstanding UX across all digital platforms. Your leadership will steer the team towards optimizing website functionality and integrating customer data personalization strategies. Collaborate with cross-functional teams in marketing, technology, and project management to facilitate effective user engagement.
Key Responsibilities:
• Own customer journey strategy across digital touchpoints
• Coordinate UX direction and prioritize digital roadmap
• Develop structured requirements for web enhancements
• Optimize website performance through UX testing
• Ensure compliance with brand standards and OEM guidelines
Requirements:
• 10+ years in digital product manage...