Director, Customer Success - EMEA

Job Summary

Drata is looking for a strategic, people‑first Director of Customer Success, EMEA to lead and scale our post‑sales team across the region. This leader will be responsible for developing a high‑performing organization that serves both enterprise and commercial customers, drives strong retention and expansion outcomes, and helps customers realize measurable value from their partnership with Drata.

What You’ll Do

• Lead, coach, and develop a team of Customer Success Managers supporting both enterprise and commercial customers across EMEA.
• Build a strong regional culture grounded in accountability, customer empathy, operational rigor, and business impact.
• Own and evolve the EMEA Customer Success strategy to drive retention, adoption, customer satisfaction, and expansion across the region.
• Partner cross‑functionally with Sales, Support, Product, Marketing, and leadership to deliver a seamless customer experience and advoca...