Director, Customer Success ( Remote )

Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers.

Requirements


+ Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant.

+ Partners with internal teams to launch new & support existing clients.

+ Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations.

+ Ensures a seamless experience through all phases of the customer relationship.

+ Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow.

+ Manages assigned technical resou...