Director, Digital Customer Leadership Strategy & Insights

We are seeking a strategic leader to join our Digital Customer Leadership (DCL) team as Director, Digital Customer Leadership Strategy & Insights.

This role is responsible for setting digital customer experience strategy to enable a cohesive enterprise roadmap for digital performance and customer experience to deliver business value.

Key responsibilities include:

• Define and lead the DCL strategy, aligning to enterprise priorities, growth ambitions, and customer experience objectives.
• Translate strategy into execution by developing an integrated digital customer roadmap with clearly defined success metrics, value drivers, and measurable outcomes.
• Lead executive storytelling and decision support, translating strategy, performance, and insights into clear, compelling narratives for senior leadership.
• Drive enterprise performance management by monitoring KPIs, identifying risks and opportunities, and enabling continuous improvement...