Director, digital customer leadership strategy & insights

Position Responsibilities:

Define and lead the Digital Customer Leadership (DCL) strategy, aligning to enterprise priorities, growth ambitions, and customer experience objectives.

Translate strategy into execution by developing an integrated digital customer roadmap with clearly defined success metrics, value drivers, and measurable outcomes.

Lead executive storytelling and decision support, translating strategy, performance, and insights into clear, compelling narratives for senior leadership.

Drive enterprise performance management by monitoring KPIs, identifying risks and opportunities, and enabling continuous improvement in digital and customer outcomes.

Leverage analytics and insights to set direction, priorities, and operating model for sustained impact, with a deep understanding of opportunity sizing, target-setting forecasting, and performance modeling.

Conduct external and internal benchmarking to identify performance gaps ...