Director – global delivery operations

Location : Chennai or Bangalore
We seek an experienced Delivery Operations Leader to drive operational excellence, workforce governance, utilization, and performance across a large IT services organization.
This role partners with Delivery, Sales, Finance, and HR to improve efficiency, strengthen governance, and enable scalable growth. The ideal candidate brings expertise in workforce planning, capacity management, utilization, revenue forecasting, and delivery performance tracking.
Preferred Experience
20-22 years of experience in Delivery Operations, Global Operations, Delivery Excellence, Workforce Management, or related operational leadership roles within IT services organizations
Strong experience managing delivery operations at scale across large global teams
Deep understanding of utilization management, workforce planning, fulfillment, and delivery governance
Experience working closely with Delivery, Sales, Finance, and Talent teams
Strong analytical and ...