Director of Client Growth & Success

This vacancy is opened on our outsourcing project.
The client is an American company who offers digital billing services and payment solutions to the insurance industry since the 1950s.

Position Purpose

The Director of Client Success is responsible for leading the company's Client Success function, ensuring the organization delivers a seamless, strategic, and growth-oriented experience throughout the client lifecycle. This role oversees a team of Client Experience Managers and is responsible for evolving the team into proactive Client Success Managers who focus not only on client support and relationship management, but also on helping clients grow, optimize operations, adopt additional solutions, and maximize the long-term value of the partnership.

The Director of Client Success serves as a strategic bridge between Sales, Operations, Product, and Clients’ organizations,...