Director of Client Management Remote Role

Become a leader at Miratech as the Director of Client Management and Growth. Drive renewals and expansions while creating robust enterprise client relationships in a remote work environment.
In this pivotal role, you will spearhead client management strategies, focusing on maximizing net revenue retention within IT managed services. You’ll develop playbooks and guide a high-performing team to deliver exceptional customer experiences. Your focus on customer success will directly influence business growth while cultivating trusted partnerships.
Key Responsibilities:
• Own renewal and expansion performance for managed services
• Design structured playbooks for upsell and cross-sell opportunities
• Lead and mentor a top-performing client management team
• Build long-term partnerships through proactive client engagement
• Collaborate across functions to align customer strategies
Requirements:
• Proven track record in net revenue retention
• Experience with ente...