Director of Client Services (Brampton)

Director of Client Services

Full Time | 40 Hours weekly | 101,964.80 - 108,200.80 annually

EFry Hope and Help provides trauma-informed, inclusive and gender-responsive programs and services to support women and girls at risk or involved in the legal system in building stable lives.

We are recruiting a Full time Director of Client Services. Responsible for overseeing and managing programs ensuring high quality client care, compliance, and efficient operations. Key duties include developing and implementing program policies and procedures, providing guidance to staff, managing budgets, and ensuring adherence to regulatory and contract requirements, and quality service delivery.

Reporting directly to the Executive Director, the Programs Director oversees the program development and implementation, quality assurance and compliance, monitoring and reporting program outcomes and performance data, stakeholder engagement and collaboration with internal and e...