Director of Client Services in Calgary

Elevate client operations at Guardteck as the Director of Client Services in Calgary, AB. Lead a dedicated team, enhance client relationships, and drive high-quality service delivery across security sites.

This senior leadership role focuses on overseeing account managers and ensuring contract performance while managing budgets and KPIs. You will collaborate with various departments to align operations with business goals and create strategies for client retention and satisfaction. Your leadership will foster a culture of accountability and continuous improvement in service delivery.

Key Responsibilities: • Lead and mentor client account managers for excellence • Maintain strong relationships through regular audits and site visits • Develop strategies to enhance client satisfaction and growth • Review service delivery performance against established KPIs • Manage operational budgets and financial resources effectively

Requirements: • 5-7+ years in client serv...