Opportunity Description
Director of Client Services
Location: Remote (South Africa)
Employment Type: Full-Time
Working Hours: US Hours (9am - 5pm EST)
Overseeing the client services team and driving strategies to deliver exceptional client support and satisfaction. This leadership position requires a proactive and experienced professional who can manage team operations, foster client relationships, and collaborate across departments to ensure seamless, high-quality service delivery.
Key Responsibilities:
- Lead, manage, and mentor the client services team to achieve performance goals and ensure professional development.
- Develop and implement client service protocols and best practices to enhance client experiences.
- Serve as a senior point of contact for escalated client issues and complex inquiries, ensuring timely resolution.
- Collaborate with sales, operations, and pr...
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