Director of Creative Operations

**Overview**

This role drives REI's success by transforming and modernizing the Marketing Creative Operations function. As a strategic leadership role, it is responsible for redesigning the end-to-end Creative Operations system—people, process, technology, and governance—to scale content production with greater speed, consistency, and measurable business impact.

The Director identifies and implements technology-enabled solutions, including automation, workflow optimization, and AI-augmented production, to increase content throughput while protecting and elevating REI's brand expression.

As the primary Creative Operations leader and a key member of the Marketing Operations Leadership Team, this role defines the roadmap for scaling marketing content through modern production systems and intelligent automation. The Director builds AI fluency across teams, identifies high-impact opportunities for workflow transformation, and partners closely with Marketing and Te...