Director of Customer Success

We're a fast-moving startup building software that powers tournaments and events for sports organizations across the country. Our customers run live, time-sensitive operations. Schedules need to be published on Friday, gates open Saturday morning, and there is no pause button. They need a partner who picks up the phone.

We are hiring a Director of Customer Success to build the customer-to-revenue engine that takes us from scrappy and heroic to scalable and predictable. You will own the full post-sale customer experience across our product lines including onboarding, adoption, retention, expansion, and the live-event safety net, and you'll design the systems, playbooks, and AI-powered workflows that let us deliver that experience at scale.

This is a player-coach role at a startup. On Monday you might be redesigning our customer health model and aligning Product on roadmap trade-offs; on Saturday you might be on the phone with a tournament director ...