Director of Digital Platforms - Operations (Guelph)

About the Role

As Director of Digital Platforms – Operations, you will operate at the centre of our digital ecosystem, which includes Online Services (OLS), Mobile App, and National Quote & Buy (NQB). You will be accountable for the stability, performance, and continuous improvement of our digital platforms, leading incident response and coordinating with Technology, Security, Delivery teams, and vendor partners to ensure operational excellence. Responsibilities

Accountable for the operational health, availability, and performance of key digital platforms including Online Services (OLS), Mobile App, and National Quote & Buy (NQB). Lead KTLO activities such as software patching, vulnerability management, and currency compliance across a diverse application portfolio. Work with business partners and stakeholders to drive an AMTB backlog of enhancements, ensuring continuous improvement and timely delivery aligned to business priorities. Lead L3 application production sup...