Director of Front Office - InterContinental Mark Hopkins

As a Director of Front Office, you’ll lead the front office department to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures. ** **

**Your day to day**

**People**  

Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers    

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance  

Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively  

Recommend or initiate any HR related actions where needed   

Drive a great working environment for teams to thrive - connect departments to create sense of one team   

Interact with outside contacts: guests, vendors, ...