Opportunity Description
Job Description
The Peninsula Chicago is seeking a Director of Guest Relations to join our Rooms Division team and be an integral part of our guest-focused service.
- Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
- Grow within a diverse multi-outlet property.
- Exceptional health benefits package and 401(k) with company match.
Key Accountabilities
- Set and lead the strategic direction for Guest Relations, ensuring a consistently exceptional and personalized guest experience across all touchpoints.
- Champion a guest-centric culture by embedding service excellence standards and ensuring alignment with brand and Forbes expectations
- Oversee the end-to-end guest journey, ensuring seamless coordination from pre-arrival through post-departure engagement
- Drive personalization strategies by ensuring guest insights and p...
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