Director of Operations

THE JOB

The Director of Operations is responsible for providing leadership for employees and delivering outstanding support, vision and guidance for their region. This includes accountability for client and fan satisfaction, meeting agreed upon service level standards, driving efficiency, and improved employee performance. The Director will work closely with the centralised teams to coordinate all installations, upgrades, and training. They will regularly meet with Account teams and the client’s senior management to develop and implement support service plans. The Director will also manage budgets, purchasing, and hiring. The Director is a key member of the leadership team within the APAC region and is responsible for strengthening client relations and increasing client satisfaction. 

Your team will continue to evolve and innovate with new approaches to supporting our clients, our fans, our employees, and our products.

WHAT YOU WILL BE DOING