Director of Operations

The business is entering its next chapter following a significant period of change and investment. The foundations are in place, the estate is profitable, the leadership team is evolving, and there is genuine appetite to grow. What is needed now is an operational leader who can help shape what comes next.

This is a great opportunity to join a sizeable hospitality business at a pivotal point in its journey. You'll work closely with the CEO and senior leadership team, helping to create the operating model, people strategy and structure that will support future growth.

The Role:

• Lead and develop a team of experienced multi-site operators
• Build an operational framework that delivers consistency without losing personality
• Create clear standards across service, labour, productivity and guest experience
• Drive continuous improvement across people, process and performance
• Partner with senior...