Director of Operations Support

Job Description
An employer is looking for a Director of Operations Support to sit remote. This role serves as the execution bridge between Operations and Technology, owning the design, delivery, and rollout of systems, workflows, reporting, and process improvements that enable the Contact Center and broader operations to scale. The Director will translate business needs into clear requirements, oversee UAT and implementation cycles, and ensure new capabilities are operationally ready at launch. They will lead a team spanning business analysis, reporting, and program support, while partnering closely with Product, Data, Technology, and external vendors. A core focus will be modernizing operations by reducing manual workflows and supporting automation, AI‑enabled processes, and event‑driven operating models. The role plays a hands‑on leadership position in major operational initiatives, balancing strategy with execution in a fast‑paced environment. This leader will ensure operational...