Director of Patient Experience

Job Responsibilities:

The Director of Patient Experience is responsible for providing leadership, expertise, planning, facilitation, and coordination for Howard County Medical Center service excellence functions and activities leading toward cultural transformation and exemplary patient experiences. Develops and implements service excellence improvement initiatives across the hospital, affiliated clinics and through partnership with other social service agencies, into the community. Assists Departmental Leadership with developing and implementing department-based service excellence plans, strategies and work plans. Utilizes patient, employee and physician survey data to drive services and results. Provides staff with support in planning and organizing service excellence activities, working with Physicians, Managers, Department Directors, and all levels of staff to assist with service excellence program training, coaching, implementation, and outcome ...