Director of Service Design

**Become a part of our caring community**
At Humana, our commitment to whole-person health drives everything we do. We serve millions of members across the country with the goal of making healthcare more human, more compassionate, and more accessible. As we continue to evolve into a leading health and well-being company, we are reimagining member experiences to deliver empathy, clarity, and ease—at every touchpoint.
As Director of Service Design, you will lead complex, cross-functional design initiatives that span the entire service ecosystem. You'll work across insurance, digital, operations, clinical, and support teams to orchestrate experiences that are not only desirable for members—but also feasible and sustainable for the business.
You'll serve as a strategic partner and craft leader, helping teams zoom out to see the system, align on where to intervene, and design services that deliver clarity, reliability, and care.
**Key Responsibilities**
+ Service Strategy & V...