Director of Service Operations

Director of Service Operations - Global Tech Ops, Tier 1 Vendors, AI & Automation - £145,000 - £180,000 + 40% bonus + 40% equity

A global leader in digital entertainment and online gaming is seeking a Director of Service Operations to drive service excellence and technology vendor strategy across its central technology function and shared services.

Operating at huge scale across multiple brands and regions, this organisation runs high-volume betting and gaming platforms where downtime directly impacts revenue. They now need a strategic service operations leader to shift from reactive management to a proactive, data-driven, automation-led model.

Director of Service Operations role:

Reporting into the Group Director of Technology Operations, you’ll own the global service operations strategy across group functions and shared platforms. You'll lead a c.25-person organisation via senior reports (Head of IT Service Management, Head of Tech ...